Privacy Policy

Your privacy is important to Copero. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and address.
  • Reservation Information: Date, time, party size, and any special requests.
  • Payment Information: Credit card details or other payment information (processed securely through our payment gateway).
  • Website Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and other browsing information collected through cookies and similar technologies.
  • Communication Data: Records of your communications with us, including emails, phone calls, and online forms.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: To process reservations, manage bookings, and provide customer support.
  • To Communicate with You: To send confirmations, updates, and respond to inquiries.
  • To Improve Our Website and Services: To analyze website usage data and improve the user experience.
  • To Personalize Your Experience: To customize content and offers based on your preferences.
  • To Process Payments: To securely process payments for reservations and services.
  • For Marketing Purposes: To send promotional emails and newsletters about our latest offers, events, and updates (you can opt-out at any time).
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

  • Service Providers: Third-party service providers who assist us in providing our services, such as payment processors, email marketing platforms, and website analytics providers.
  • Business Partners: Trusted partners who offer complementary products or services that may be of interest to you.
  • Legal Authorities: Government agencies, law enforcement, or other legal entities when required by law or legal process.

We will not sell your personal information to third parties.

4. Cookies and Similar Technologies

We use cookies and similar technologies to collect website usage data and improve your browsing experience. Cookies are small text files that are stored on your device when you visit our website. You can control cookies through your browser settings and opt-out of certain types of tracking.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure servers, and regular security audits. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for marketing purposes.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise your rights, please contact us using the contact information provided below.

8. Third-Party Websites

Our website may contain links to third-party websites that are not owned or controlled by Copero. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date. Your continued use of our website after any changes constitutes your acceptance of the new Privacy Policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at: info@copero.co.uk

Effective Date: 1/1/2026